Uninstall the printer software Resolve scan issues by uninstalling the printer software before reinstalling the latest printer software. Javascript is disabled in this browser. This topic has been archived. Hey there Old Preacher! When the xi is connected by usb to my computer and I press the “scan” button on the printer, it says “no scan options.

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Message 7 of Message 4 of 5. Search Windows for Scanand then click the Scan app in the list of results. Didn’t find what you were looking for?

Place the document or photo that you want to scan on the scanner pnotosmart, or load it into the automatic document feeder ADFif your printer has one. I’m not having great success with uninstalling and reinstalling hp solution center. I followed a “troubleshooting” sequence and after the first steps didn’t resolve it I uninstalled HP Solution Center.

Photosmart AIO Scanner Software – HP Support Community –

All forum topics Previous Topic Next Topic. From the bin folder, find and double-click hpqste Information and links in this thread may no longer be available or relevant.


See your browser’s documentation for specific instructions. From the bin folder, right-click the hpqste Since you tacked onto somone else’s thread, the forum software won’t let you do that. Javascript is disabled in this browser. All forum topics Previous Topic Next Topic.

This topic has been locked due to inactivity for a long period of time. Select a color option for the type of image or document you are scanning.

Please respond to me with the following. Note on archived topics. Message 1 of 5. Message 4 of Use the Print and Scan Doctor to identify phltosmart temporarily disable firewall software on your computer.

So the scanner will not function without the ink. I’ll see if I can run the print and scan doctor.

HP Printers – ‘No Scan Options’ Message Displays on Printer (Windows)

Message 1 of After completing the software installation, repeat the steps in this document to add Scan to options in the printer control panel menu. Search Windows for paintand then click the Paint in the photoemart of results. What is the Operating System of the computer? If you’re running Windows, run the Print and Scan Doctor and include the results. Get a prompt for any changes you want to make to the scan settings before completing the scan job recommended.


There I got a message that hp no longer supports the xi.

my hp photosmart all-in-one scanner won’t scan document – HP Support Community –

If you see yellow exclamation pointsthe test failed and required user action, but the step was skipped. That’s when I tried printing and discovered that the cable works fine for printing.

Example of the Troubleshooting Firewalls window. When you see a Post that helps you, Inspires you, provides fresh insight, Or teaches you something new, Click the ” Thumbs Up ” on that Post.